K-12 Student Software Support Representative - Remote

Overview

The K-12 Student Software Support Representative provides top-tier support for web-based student management software to K-12 School Districts, focusing on resolving software issues and ensuring a positive customer experience.

In Short

• Remote position available in specific states (CO, IA, IL, KS, MO, NE, WY).
• Annual salary ranging from $45,000 to $60,000 based on experience.
• Focus on software support, not hardware or general IT support.
• Handle 10-15 support calls daily with quick response and resolution times.
• Work independently while collaborating with team members.
• Manage support requests and troubleshoot software issues.
• After-hours support may be required.
• Must complete a Culture Index survey after application.
• Comprehensive health benefits and 401k plan offered.
• Generous time off to support work-life balance.

Requirements

• Experience in education or software support preferred.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and manage multiple support calls.
• Self-directed and capable of independent work.
• Familiarity with Infinite Campus and Tableau is a plus.

Benefits

• Competitive salary with opportunities for growth.
• Remote work flexibility.
• Comprehensive medical, dental, and vision coverage.
• 401k plan with company contributions.
• Vacation, sick leave, and holiday benefits.