Software Support Specialist - Remote

Overview

The Software Support Specialist will provide vital support for government systems, ensuring the smooth operation of critical software used by city and county administrations.

In Short

• Support mission-critical systems for public-sector organizations.
• Handle customer support through a Help Desk system.
• Log and manage support requests with clear documentation.
• Troubleshoot issues and escalate when necessary.
• Assist with IT documentation and knowledge base articles.
• Resolve an average of 10–15 support calls per day.
• Maintain active support tickets and ensure timely resolution.
• Provide after-hours support as needed.
• Work independently while collaborating in a fast-paced environment.
• Commit to confidentiality and data security.

Requirements

• A degree in Accounting, Business, or equivalent experience.
• Knowledge of servers or PC networking.
• Previous experience in a customer-facing technical support role.
• Excellent communication and customer service skills.
• Ability to work independently while collaborating effectively.
• Strong commitment to confidentiality and data security.

Benefits

• Competitive pay with an annual salary range of $59,000–$70,500.
• Fully remote work option.
• Health, dental, and vision benefits with CIC covering 75% of premiums.
• 401(k) with company contributions.
• Generous time off including vacation, sick leave, and paid holidays.