Software Support Specialist - Remote

Overview

Imagine your doctors knowing your medical history and complaints in detail, allowing them to help you faster and more reliably. Imagine being able to clarify all relevant questions conveniently via your smartphone before your visit to the doctor, giving you more time for the essentials during the conversation. This is what we are building - and we are looking for you!

In Short

• Install and configure Idana in practices via remote access (Teamviewer & Anydesk)
• Be the first point of contact for our practices regarding technical questions and problems
• Forward customer feedback to the appropriate internal teams, such as feature requests to the product team
• Identify workflow and software improvements and share them internally
• Report potential bugs to your colleagues in QA and software development

Requirements

• You are fluent in German!
• Very good verbal and written communication skills
• Experience with Windows, macOS, iPadOS & Android and with networks (shared folders, access rights, etc.)
• Social competence, teamwork, and high reliability
• Independent, structured work style

Benefits

• You will have a core position in a fast-growing, innovative company.
• High meaningfulness of your work, significantly contributing to improving the healthcare system and the quality of patient treatment.
• Targeted training, an individual employee development plan, regular one-on-one and semi-annual discussions to ensure continuous development.
• Transparent management with OKRs and a performance management system to keep everyone updated on our goals and success.
• State-of-the-art IT equipment.
• Regular after-work events, such as meet-ups after webinars.
• Flexible working hours, bonuses for company pension schemes, height-adjustable desks, unlimited coffee, tea, and sparkling water, a monthly €50 voucher, 30 days of annual leave, and a competitive salary.
• A modern and spacious office with a perfect location in the Freiburg freight station area.
• And last but not least: A product that our customers love!