K-12 Student Software Support Representative - Remote

Overview

This position is a software support role focused on Student Information Systems used in schools, providing top-tier support to K-12 School Districts.

In Short

• Remote position for applicants in CO, IA, IL, KS, MO, or WY.
• Support web-based student management software.
• Deliver excellent customer service and troubleshoot software issues.
• Resolve 10-15 support calls daily.
• Maintain timely response and resolution times.
• Handle after-hours support calls as needed.
• Collaborate with other teams to resolve complex challenges.
• Competitive salary based on experience and qualifications.
• Comprehensive health benefits and retirement planning.
• Generous time off for work-life balance.

Requirements

• Must reside in CO, IA, IL, KS, MO, or WY.
• Excellent communication and people skills.
• Ability to work independently and as part of a team.
• Experience in education or software support preferred.
• Ability to handle pressure and multiple support calls.

Benefits

• Competitive salary ranging from $45,000 - $60,000/year.
• Remote work flexibility.
• Comprehensive medical, dental, and vision benefits.
• 401k plan with company contributions.
• Vacation, sick leave, and holiday benefits.