Software Support Specialist - Remote

Overview

The DIVERA GmbH is seeking a Software Support Specialist to assist clients in effectively implementing their software solutions, ensuring high-quality support and continuous improvement based on user feedback.

In Short

• Communicate with customers via ticketing systems, social media, and phone.
• Conduct training sessions both online and on-site.
• Represent the company at events and trade fairs.
• Ensure quality assurance and maintain technical documentation.
• Collaborate with the team to share insights and find the best solutions for clients.
• Opportunity to engage in IT, marketing, and sales activities if interested.

Requirements

• Curiosity and willingness to learn about the software.
• Ability to handle high-pressure situations with composure.
• Empathy and patience to professionally address recurring inquiries.
• Strong German language skills, both written and spoken.
• Confident and motivated phone presence.
• Voluntary membership in emergency services is a plus.

Benefits

• Relaxed working environment in a startup.
• Permanent position with flexible working hours.
• Fair salary plus 30 days of annual leave.
• Supportive working conditions for family and leisure activities.
• Office located in Wuppertal-Vohwinkel, easily accessible.
• Possibility of 2-3 remote workdays per week after onboarding.
• Short decision-making paths and high degree of involvement.
• Numerous opportunities for personal development.