SaaS Velocity Account Manager - Remote

Overview

The SaaS Velocity Account Manager at Commvault plays a vital role in driving the expansion and retention of existing SaaS accounts, focusing on nurturing relationships and ensuring customer satisfaction.

In Short

• Manage the entire account lifecycle from renewal to expansion.
• Conduct regular Quarterly Business Reviews (QBRs) with clients.
• Maintain high levels of customer engagement and satisfaction.
• Develop customized strategies for each account.
• Collaborate with customer support and product teams.
• Utilize CRM systems for tracking account activity.
• Achieve and exceed assigned sales and customer loyalty targets.

Requirements

• Experience in a sales or account management role.
• Understanding of technology products and the SaaS market.
• Proven track record in managing customer relationships.
• Exceptional negotiation and problem resolution skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and CRM tools.
• Excellent organizational and time management skills.
• Fluency in Spanish and English.

Benefits

• High income earning opportunities based on performance.
• Opportunity for Presidents Club.
• Employee stock purchase plan (ESPP).
• Continuous professional development and training.
• Inclusive company culture with community guilds.
• Generous global benefits.