Bilingual Customer Activation Representative - Remote

Overview

The Bilingual Customer Activation Representative provides support in both customer activation and concierge services in English and Spanish, focusing on customer satisfaction and sales growth.

In Short

• Provide bilingual support in customer activation and concierge services.
• Resolve pending application items and collect premiums.
• Educate customers on policy benefits and ensure compliance.
• Support Spanish-speaking admin associates with inquiries.
• Document actions and reschedule calls to meet customer needs.
• Make recommendations for process improvements.
• Participate in special projects and pilot programs.
• Analyze vendor data and conduct customer outreach.
• Support quality assurance team with call audits.
• Interact professionally with customers and manage multiple tasks.

Requirements

• High School Diploma or GED required.
• Fluent in Spanish (reading, writing, speaking).
• 1-2 years of customer service experience preferred.
• Insurance or financial services experience is a plus.
• Strong communication and interpersonal skills.
• Critical thinking and problem-solving abilities.
• Ability to prioritize tasks efficiently.
• Strong organizational skills and courteous phone etiquette.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Short-term and long-term disability insurance.
• Paid time-off and corporate holidays.
• Paid parental leave.
• Company-paid life insurance.