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Senior Customer Success Manager - Remote

Posted 4 weeks ago

Overview

As a Senior Customer Success Manager, you’ll take ownership of a high-value $1M+ portfolio, working with several dozen customers across diverse industries. Your mission? To drive engagement, maximize adoption, and ensure long-term customer success—leading to seamless renewals and expansion opportunities.

In Short

  • Own the full customer journey from onboarding to renewals.
  • Be a trusted product expert guiding clients through best practices.
  • Drive revenue expansion by identifying upsell opportunities.
  • Enhance customer health by monitoring usage and preventing roadblocks.
  • Close collaboration with Sales & Product teams.
  • Work in a fast-growing AI-powered SaaS company.
  • Join a global team across Europe, the US, and Asia.
  • Be part of building the #1 AI business calling software.
  • Fast-track your growth with exposure to cross-functional teams.
  • Have a front-row seat in the journey to $100M ARR.

Requirements

  • Customer-first mindset.
  • Data-driven & analytical skills.
  • Technical aptitude for software products.
  • Experience in B2B SaaS or cloud communication tools.
  • Proven experience in Customer Success or Account Management.
  • Familiarity with customer tools like Zendesk or HubSpot.
  • Fluency in German & English.

Benefits

  • 1-1 Coaching sessions with a communications advisor.
  • Unlimited Paid Time Off.
  • Home office budget and MacBook for work.
  • Fitness Allowance and Recharge Fridays.
  • Referral bonuses and team building activities.

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