Resource Coordinator - Remote

Overview

The role is split into two areas of responsibility. The first is being responsible for all project resourcing activities to ensure all Services and Professional Services team members are maintaining the required levels of billable hours working with Consultants, PMs and engineers. The second area is working directly with end customers or partners to coordinate light touch engagements to ensure the customers have the required resources and have their expectations met.

In Short

• Collaborates with managers of technical delivery resources.
• Makes recommendations to business stakeholders on skill adjustments.
• Handles escalations and resolves staffing issues.
• Progresses all active staffing requests within SLAs.
• Acts as single point of contact for resource requirements.
• Creates and manages small engagements with governance.
• Owns the engagement lifecycle and drives project success.
• Delivers high-quality services to clients.
• Works closely with customers to ensure proper resource allocation.

Requirements

• Experience in customer-facing coordination.
• Ability to drive change and improve quality.
• Ability to inspire co-workers towards goals.

Benefits

• Diverse and inclusive work environment.
• Opportunities for personal and professional development.
• Work with a mission-driven company.