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Technical Operations Manager - Remote

Posted 5 days ago
DevOps / Sysadmin
Full Time
Worldwide

Overview

Clipboard Health is seeking a Technical Operations Manager to lead the team responsible for our core Zendesk ecosystem and its associated technical integrations in a fully remote environment.

In Short

  • Lead the administration and optimization of the Zendesk platform.
  • Manage a globally-distributed team of Zendesk Administrators and developers.
  • Oversee vendor integrations and custom applications hosted on AWS.
  • Translate business needs into technical specifications.
  • Establish KPIs for system performance and reliability.
  • Implement processes for change management and quality assurance.
  • Define operational standards and best practices.
  • Oversee relationships with key technology vendors.

Requirements

  • Strong expertise in Zendesk and technical literacy.
  • Exceptional problem-solving and autonomy skills.
  • Excellent communication and stakeholder management abilities.
  • Understanding of cloud hosting and deployment fundamentals.
  • Accountability and focus on results.
  • High tolerance for quality and clear thinking.
  • Ability to drive outcomes quickly.

Benefits

  • Work in a fast-paced, dynamic environment.
  • Be part of a global remote team.
  • Opportunity to lead and shape the technical operations function.
  • Contribute to a mission-driven organization.
Clipboardhealth logo

Clipboardhealth

Clipboard Health is an innovative company focused on building and scaling labor marketplaces across various verticals, including Long Term Care, Dental, and Pharmacy. With a proven track record of achieving significant annualized gross sales volume without the need for additional features, Clipboard Health is committed to operational excellence and enhancing customer experiences. The company fosters a culture of creativity and risk-taking, encouraging employees to drive growth and efficiency in their roles. As a rapidly growing organization valued at $1.3 billion, Clipboard Health offers a dynamic work environment where team members can thrive while working remotely, primarily targeting markets in North America, South America, and Europe.

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