Customer Support Team Lead - Remote

Overview

As a Customer Support Team Lead at Clipboard, you will coach and develop a team of customer service agents, ensuring high standards and exceptional customer experiences.

In Short

• Lead and coach a team of customer support agents.
• Monitor performance metrics and provide constructive feedback.
• Handle escalated customer issues directly.
• Maintain quality assurance scores above 90%.
• Manage team schedules and productivity levels.
• Foster a culture of learning and development.
• Suggest team-building activities for motivation.
• Adapt to changing customer needs and priorities.
• Ensure clear communication within the team.
• Work remotely with a global team.

Requirements

• +2 years of coaching experience.
• +2 years of management experience.
• +2 years of customer service experience.
• Excellent communication skills.
• Strong problem-solving abilities.
• Ability to thrive under pressure.
• Experience in setting and achieving SMART goals.
• Adaptability and flexibility.
• Strong product and process knowledge.
• Customer-centric mindset.

Benefits

• Join a fast-growing and profitable company.
• Work with a diverse and global team.
• Opportunity for career growth and development.
• Flexible remote working environment.
• Engage in a culture that values feedback and improvement.