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Client Support Specialist (Workplaces - B2B) - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This role involves proactively solving client issues, preventing churn, and ensuring a seamless experience for our customers.

In Short

  • Deliver fast, accurate, and empathetic support to workplace customers.
  • Handle voice and email communications.
  • Navigate tools like Zendesk for case investigation.
  • Apply judgment and critical thinking to troubleshoot issues.
  • Work cross-functionally with various teams.
  • Uphold company values in every interaction.
  • Open to candidates of all experience levels.
  • No specific degree required.
  • 100% Remote work opportunity.
  • Flexibility in working hours.

Requirements

  • Customer-Centric Mindset.
  • Strong Communication Skills.
  • Proactive Problem-Solving abilities.
  • High Accountability.
  • Reliable laptop/desktop and internet connection.
  • Quiet workspace.
  • Weekend availability required.

Benefits

  • Work from anywhere in the world.
  • Join a fast-paced startup environment.
  • Hiring process rewards skills, not just experience.
  • Opportunity to significantly impact workplace customers.
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Clipboardhealth

Clipboard Health is an innovative company focused on building and scaling labor marketplaces across various verticals, including Long Term Care, Dental, and Pharmacy. With a proven track record of achieving significant annualized gross sales volume without the need for additional features, Clipboard Health is committed to operational excellence and enhancing customer experiences. The company fosters a culture of creativity and risk-taking, encouraging employees to drive growth and efficiency in their roles. As a rapidly growing organization valued at $1.3 billion, Clipboard Health offers a dynamic work environment where team members can thrive while working remotely, primarily targeting markets in North America, South America, and Europe.

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