Customer Support Team Lead - Remote

Overview

As a Customer Support Team Lead at Clipboard, you will be responsible for coaching and developing a team of customer support agents, ensuring high standards of service and performance.

In Short

• Lead and coach a team of customer support agents.
• Monitor performance metrics and maintain quality assurance.
• Handle escalated customer issues effectively.
• Provide constructive feedback to team members.
• Ensure adherence to schedules and productivity levels.
• Foster a positive team culture and motivation.
• Utilize tools such as Zendesk and Amazon Connect.
• Set and achieve SMART goals for performance improvement.
• Adapt to shifting priorities and maintain service quality.
• Maintain a customer-centric mindset in all decisions.

Requirements

• +2 years of coaching experience.
• +2 years of management experience in customer service.
• +2 years of customer service experience.
• Excellent communication skills.
• Strong problem-solving abilities.
• Ability to thrive under pressure.
• Experience in setting and achieving SMART goals.
• Adaptability and flexibility in a dynamic environment.
• Strong product and process knowledge.
• Customer-centric mindset.

Benefits

• Work remotely from anywhere in the United States.
• Competitive salary with performance-based evaluations.
• Opportunity for career growth in a fast-growing company.
• Collaborative and supportive team culture.
• Flexible working hours with potential for weekend shifts.