Customer Support Team Lead - Remote

Overview

As the Customer Support Team Lead at Prepared Hero, you will be pivotal in maintaining the highest standards of customer satisfaction and support across various touchpoints. You will oversee the team's operations dedicated to delivering exceptional assistance to our valued customers.

In Short

• Oversee the day-to-day operations of the customer support team.
• Assist with general operational tasks.
• Ensure prompt and effective resolution of customer inquiries.
• Cultivate a positive and efficient work environment.
• Continuously improve processes within the team.
• Maintain high standards of customer satisfaction.
• Report directly to the Customer Support Manager.
• Increase revenue through effective support strategies.
• Work in a DTC Ecommerce environment.
• Be a part of a mission-driven company focused on customer empowerment.

Requirements

• Experience in customer support or a related field.
• Strong leadership skills.
• Ability to manage team operations effectively.
• Excellent communication skills.
• Problem-solving capabilities.
• Ability to work in a fast-paced environment.
• Experience with process improvement methodologies.
• Passion for customer satisfaction.
• Knowledge of DTC Ecommerce is a plus.
• Ability to work collaboratively with other departments.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Work in an innovative and supportive environment.
• Be part of a mission-driven company.
• Flexible working hours.
• Access to high-quality products.
• Employee discounts on products.
• Training and development opportunities.
• Health and wellness benefits.
• Collaborative team culture.