Technical Onboarding Specialist - Remote

Overview

Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond.

In Short

• Conduct onboarding calls, guiding district administrators through product set up.
• Provide proactive outreach, nudging customers through their next onboarding steps.
• Track, prioritize, and manage onboarding cases effectively.
• Answer customer inquiries with empathy and product knowledge.
• Establish trust with key district stakeholders to ensure a smooth onboarding experience.
• Work with team members to escalate issues to Support, Product, and Engineer teams.
• Meet and exceed service level expectations, driving high customer satisfaction.

Requirements

• 1+ years of experience in technical and customer-facing roles.
• Strong communication skills with the ability to simplify complex technical topics.
• Skilled at multitasking across calls, tickets, and internal communications.
• Adept at engaging district administrators, understanding needs, and providing tailored solutions.
• Empathetic and committed to supporting district administrators.
• Collaborative team player who partners across teams to solve challenges.
• Strong prioritization and organizational skills in fast-paced environments.
• Willing to support colleagues and adapt to team needs.
• Open to giving and receiving feedback for continuous improvement.
• Proven ability to build trust and rapport with customers.
• Passionate about education, technology, and working with school districts.

Benefits

• Be a part of a vibrant, innovative team at Clever.
• Contribute to a critical hiring phase for our customer solutions team.
• Opportunity to network and build relationships with top talent in the industry.