Technical Onboarding Specialist - Remote

Overview

Intrigma is a SaaS company transforming the healthcare industry by providing hospitals, nursing groups, and physician groups with the most advanced scheduling software. Scheduling is complicated, and our solution simplifies it. We are excited to introduce a powerful AI to assist customers with onboarding. As a result, the successful candidate will play a crucial role in developing our knowledge base and transitioning customers to use this innovative tool.

In Short

• Train customers on how to use our software.
• Provide online seminars on various features.
• Create onboarding plans and training curricula for new clients.
• Build robust and strategic customer relationships.
• Build out customer accounts in our scheduling software based on their specific needs.
• Work on our Customer Support team a few days per week, managing incoming phone calls and email tickets via Zendesk, including occasional weekend shifts.
• Communicate articulately and engage with current and potential clients by video calls and email.
• Utilize technical expertise to communicate with the product team effectively.
• Set expectations with clients and internal teams throughout the relationship to ensure the best customer service possible.
• Handle escalation issues calmly and clearly; turn these issues into opportunities to strengthen relationships.
• Plan, manage, and lead projects with the support team; review and retrospect project performance once complete.

Requirements

• Bachelors or Masters degree (preferably in engineering or a related technical field).
• 3+ years of experience in a SaaS technical role.
• Experience working in a healthcare technology company is a plus.
• Strong aptitude for technology.
• Experience with project management (Project Management Professional certification is a plus).
• C1 or fluent in English.
• Excellent communication and interpersonal skills.

Benefits

• Remote work
• Team building meetups
• A team of kind, friendly people passionate about making a difference in healthcare.