Client Services Manager - Remote

Overview

The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.

In Short

• Lead a high performing team to provide high quality services focused on exceeding client expectations.
• Set clear performance standards and goals for the team.
• Provide leadership and coaching to direct reports.
• Establish regular communications with direct reports.
• Develop recruiting metrics and analytics that provide insights.
• Manage programs, events, and campaigns to build candidate pipeline.
• Drive comprehensive, strategic hiring strategies.
• Participate in client meetings, sharing updates and data.
• Maximize the use of Cielo resources to meet goals.
• Drive standardization, continuous improvement, and consistency of processes.

Requirements

• Prior experience in a results-oriented TA role in talent acquisition or human resources.
• Experience coaching peers or managing a team.
• Exposure to various recruitment technologies, including ATS.
• Strong proficiency in Microsoft Office Suite and Workday.
• Bachelor’s degree in business, management, human resources, or related field preferred.

Benefits

• Opportunity to work with industry leaders.
• Ownership of your success.
• Flexible work arrangements.
• Inclusive and collaborative work environment.
• Professional growth and development opportunities.