Customer Support Executive (Part Time, Remote)

Overview

We are looking for a Part time Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.

In Short

• Working hours - 24 hours per week
• Saturday & Sunday - 9am until 6pm
• 2 Weekday evenings - 4pm until 8pm
• Dealing with all queries that come in through live chat, email and through social media.
• Troubleshooting technical issues and optimising user experience.
• Reporting bugs and UX issues to other members of the team.
• Active participation in app growth and development.
• Friendly and engaging attitude towards customer support.
• Commitment to providing excellent customer support, written and verbal.
• Opportunity to impact product development in a fast-growing fintech startup.

Requirements

• Ability to understand complex systems quickly.
• Strong multitasking and prioritization skills.
• Ability to remain calm under pressure.
• Positive can-do attitude towards customer support.
• Genuine interest in the company and its mission.

Benefits

• £15,238 per annum
• Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares).
• Workplace pension scheme with 5% contribution on earnings up to £50,000.
• Private medical insurance.
• Employee Assistance Programme.
• Flexible working arrangements.
• 28 days holiday plus bank holidays.
• Annual training budget for professional development.
• Company laptop provided.
• Opportunity to grow in a high-growth fintech startup.