Tier 1 Customer Support -(Part-Time)- Remote

Overview

The part-time Tier 1 Customer Support Agent is a remote-based part-time employee who is motivated to provide quick and effective service to worldwide participants in our online leadership development programs.

In Short

• Support clients with tech, logistical, and other needs via email, chat, phone, and web-based tools.
• Identify and troubleshoot technical and non-technical issues for a global set of users.
• Escalate complex problems to appropriate internal team members.
• Familiarity with standard concepts, practices, and procedures of programs and technical products.
• Monitor live online video conferencing events and provide immediate assistance.

Requirements

• 1-3 years of work experience, preferably with a SaaS company.
• Professionalism to respond to high-level executives.
• Strong written and verbal communication skills.
• Familiarity with Salesforce, website backend, and help desk software.
• Outstanding task management skills in a fast-paced environment.
• Fluency in Spanish, French, or Japanese is highly valued.

Benefits

• Onboarding and ongoing training provided.
• Flexible hours based on program schedule.