Customer Support & Report Builder (Part-time) - Remote

Overview

We are seeking a detail-oriented and proactive Customer Support & Report Builder to support our customer base by creating custom inventory reports using data from sensors inside commercial refrigerators. This role involves data entry, organizing reports, and communicating with customers to ensure they receive timely insights regarding their inventory levels.

In Short

• Utilize data from sensors in commercial refrigerators to identify low inventory levels, outages, and purchases.
• Compile and organize custom inventory reports for commercial refrigerators, summarizing key metrics for customers.
• Assist the Head of Engineering in reducing the time spent on report preparation, currently estimated at 6 hours per week.
• Communicate with customers primarily through email and chat, with potential for phone support in the future.
• Develop and maintain a knowledge base and scripts for efficient customer support.
• Analyze inventory data to identify trends and provide actionable insights to customers.
• Collaborate with the customer support team to enhance the customer experience.

Requirements

• Detail-oriented and proactive approach.
• Experience in customer support or related field.
• Strong communication skills.
• Ability to analyze data and identify trends.
• Familiarity with inventory management systems is a plus.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Gain experience in data analysis and customer support.