Customer Support Associate (Part-Time, Night Shift) - Remote

Overview

Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution is designed to democratize digital signage and empower businesses worldwide. Since 2016, Yodeck has powered over 160,000 screens across various industries, including restaurants, retail, schools, stadiums, and conference halls. As one of the top 5 digital signage SaaS platforms globally, we are looking for curious and smart people to help us drive even faster growth.

In Short

• Assist Yodeck customers by responding to their questions.
• Guide customers through product usage and troubleshooting.
• Work rotating night shifts (02:00 - 06:00 & 06:00 - 10:00 GMT +2).
• Handle incoming messages, emails, chat, and phone inquiries.
• Provide information on Yodeck products and features.
• Troubleshoot basic technical issues.
• Process warranty claims, repairs, and replacements.
• Triaging and prioritizing tickets for critical issues.
• Offer product recommendations based on customer needs.
• Ensure high customer satisfaction through professional communication.

Requirements

• Passion for technology and customer service.
• Availability for night shifts.
• Strong communication skills.
• Ability to troubleshoot technical issues.
• Experience in customer support is a plus.

Benefits

• Join a fast-growing SaaS company.
• Work with a global customer base.
• Opportunity to enhance customer experiences.