Customer Service Team Lead - Pensions - Remote

Overview

Chip is on a mission to make saving and investing effortless for everyone. With a product suite spanning savings, ISAs, and investment accounts, we're now launching our SIPP pension — and we're looking for the right person to help us get it right for customers from day one.

In Short

• Lead the Customer Service team for the new SIPP pension product.
• Act as the subject matter expert for pensions within the team.
• Translate customer insights into actionable feedback for the Product team.
• Manage day-to-day operations of the Customer Service team.
• Ensure compliance with FCA regulatory requirements.
• Drive performance and development within the team.
• Utilize data to spot trends and improve customer support.
• Foster a motivated and supportive team environment.
• Engage in regulatory developments related to pensions.
• Participate in the strategic development of customer support.

Requirements

• Experience in managing customer support teams in financial services.
• Strong understanding of compliance obligations in regulated environments.
• Proven leadership skills with a focus on team development.
• Ability to handle complex customer inquiries effectively.
• Operationally sharp and comfortable with data analysis.
• Motivated to build and shape customer support processes.
• Direct experience with SIPP or pension products is desirable.
• Experience in personalized customer support environments is a plus.

Benefits

• £45,000 per annum.
• Discretionary performance-related bonus up to 10% (cash) and 5% (shares).
• Workplace pension scheme with a 5% employer contribution.
• Private medical insurance.
• Flexible working arrangements.
• 28 days holiday plus bank holidays.
• Annual training budget for professional development.
• Company laptop and fitness benefits.
• Opportunity to impact product development in a growing startup.
• Inclusive work environment that values diversity.