Renewals Specialist I - Remote

Overview

The Renewals Specialist I role is focused on achieving revenue-based quotas through the sale of renewals, products, and services while ensuring customer satisfaction and retention.

In Short

• Achieve revenue quotas by selling renewals and upselling when appropriate.
• Manage a dedicated portfolio of customers.
• Provide accurate sales forecasts on a weekly, monthly, and quarterly basis.
• Master product knowledge to assess client needs.
• Promote products and services to established clients.
• Utilize data to identify at-risk customers and adoption opportunities.
• Address customer concerns and roadblocks to satisfaction.
• Handle a high volume of outbound customer communications.
• Maintain professionalism in all customer interactions.
• Collaborate with internal teams to optimize sales processes.
• Maintain the customer management system (CRM).

Requirements

• Minimum of two years' experience in SAAS renewals or Sales Operations.
• Ability to engage with cross-functional teams for customer renewals.
• Strong organizational and prioritization skills.
• Understanding of functions of other divisions related to renewals.
• Ability to analyze complex pricing and licensing situations.
• Knowledge of Salesforce (SFDC).
• Expertise in Microsoft Excel.
• Strong oral and written communication skills.

Benefits

• Best-in-class total rewards package.
• Flexible time off and remote work opportunities.
• Parental leave and 401(k) plans.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.