Director of Customer Partnerships - Remote

Overview

The Director, Customer Partnerships plays a pivotal role in collaborating with CENTEGIX customers, ensuring a high level of satisfaction and engagement with the CENTEGIX Safety Platform.

In Short

• Establish strong relationships with Safety Platform customers.
• Ensure overall customer satisfaction and success.
• Regularly communicate and be onsite at customer sites.
• Develop actionable account plans.
• Identify new customer prospects and partners.
• Represent CENTEGIX at major events.
• Lead contract renewals and manage the renewal process.
• Identify opportunities for upselling and cross-selling.
• Gather customer feedback for product improvement.
• Collaborate with sales for expansion opportunities.

Requirements

• 5+ years of experience as a School Superintendent or Director of School Safety.
• Must live in SC, nearby any major city/airport.
• Up to 50% travel to customer locations.
• Proven customer satisfaction obsession.
• Excellent communication skills.
• Ability to multitask and manage time effectively.
• Highly proficient in MS Office, Google Sheets, and CRM.
• Experience with Salesforce preferred.

Benefits

• Remote first work environment with flexibility.
• Yearly incentive plan.
• Fifteen days of PTO plus thirteen holidays.
• Three days of paid Sick Leave.
• Monthly device reimbursement.
• Up to $2500/year for eligible education expenses.
• Range of Healthcare plans available.
• 401(k) Plan with 4% employer contribution.
• Employee Referral Bonus.
• Charitable Program Match.