Partner Account Director - Remote

Overview

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.

In Short

• Manage and develop a defined set of TSD’s to achieve bookings targets.
• Enable TSD’s and work with their trusted advisors to identify and qualify sales opportunities.
• Utilize partner incentives, sales programs, co-marketing campaigns, and marketing funds to drive bookings.
• Develop and execute business plans with partners outlining sales objectives and growth strategies.
• Maintain ongoing communication with TSD’s to track progress and provide assistance.
• Lead and conduct quarterly business reviews (QBRs) to assess results and plan for future quarters.
• Oversee onboarding, enablement, training, and initial support for new partners.
• Ensure CRM and contact details are accurate and up to date.
• Collaborate with Partner Marketing to align global programs and communication tools.
• Work closely with Calabrio’s field sales teams to drive channel-generated revenue.

Requirements

• Experience in sales management and partner relationship management.
• Strong analytical and strategic planning skills.
• Excellent communication and interpersonal skills.
• Proficiency in CRM tools and sales tracking.
• Ability to work collaboratively with internal teams.
• Experience in marketing initiatives and co-marketing strategies.

Benefits

• Dynamic and innovative work environment.
• Opportunity to shape customer experience intelligence.
• Collaborative team culture.
• Growth opportunities within the company.