Account Manager - Remote

Overview

BS&A Software is seeking an Account Manager who understands local government operations and is passionate about providing exceptional service to our existing customer base.

In Short

• Foster enduring relationships with current clients.
• Guide customers through the migration to cloud-based software.
• Ensure customers derive value from payment processing functionality.
• Collaborate with internal teams for seamless client transitions.
• Develop strategies to enhance client satisfaction and retention.
• Educate clients on the capabilities of cloud solutions.
• Maintain accurate client records using CRM tools.
• Participate in client meetings and webinars.
• Regularly update clients on new software features.
• Manage stress in complex environments.

Requirements

• 5+ years in a customer-facing role, preferably in account management.
• Proven track record of maintaining client relationships.
• Strong understanding of cloud-based software solutions.
• Excellent communication skills with various stakeholders.
• Proactive and empathetic client service approach.
• Ability to work collaboratively with cross-functional teams.
• Willingness to travel occasionally for client meetings.

Benefits

• Competitive salary, commission, and bonus structure.
• Comprehensive benefits package including health insurance.
• Generous PTO policy.
• A culture that values diversity and inclusion.
• Continuous learning and development opportunities.
• Supportive working environment with career growth opportunities.