Remote Otter LogoRemoteOtter

Account Manager - Remote

Posted 5 weeks ago
Sales / Business
Full Time
Worldwide

Overview

BS&A Software is seeking an Account Manager who understands local government operations and is passionate about providing exceptional service to our existing customer base.

In Short

  • Foster enduring relationships with current clients.
  • Guide customers through the migration to cloud-based software.
  • Ensure customers derive value from payment processing functionality.
  • Collaborate with internal teams for seamless client transitions.
  • Develop strategies to enhance client satisfaction and retention.
  • Educate clients on the capabilities of cloud solutions.
  • Maintain accurate client records using CRM tools.
  • Participate in client meetings and webinars.
  • Regularly update clients on new software features.
  • Manage stress in complex environments.

Requirements

  • 5+ years in a customer-facing role, preferably in account management.
  • Proven track record of maintaining client relationships.
  • Strong understanding of cloud-based software solutions.
  • Excellent communication skills with various stakeholders.
  • Proactive and empathetic client service approach.
  • Ability to work collaboratively with cross-functional teams.
  • Willingness to travel occasionally for client meetings.

Benefits

  • Competitive salary, commission, and bonus structure.
  • Comprehensive benefits package including health insurance.
  • Generous PTO policy.
  • A culture that values diversity and inclusion.
  • Continuous learning and development opportunities.
  • Supportive working environment with career growth opportunities.
BS&A logo

BS&A

BS&A is a dynamic and innovative company focused on providing comprehensive solutions in the local government software sector. With a commitment to enhancing brand awareness and customer engagement, BS&A is dedicated to driving business growth through strategic marketing initiatives and impactful events. The company values creativity, attention to detail, and strong organizational skills, fostering a collaborative environment where team members can thrive and contribute to memorable brand experiences.

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