Account Manager - Remote

Overview

BS&A Software, a leader in municipal software solutions, is seeking an Account Manager to maintain and deepen client relationships and ensure successful adoption of our cloud-based offerings.

In Short

• Foster enduring relationships with clients.
• Guide customers through migration to cloud-based solutions.
• Collaborate with internal teams for seamless client transitions.
• Develop strategies to enhance client satisfaction.
• Educate clients on software capabilities.
• Maintain accurate client records using CRM tools.
• Participate in client meetings and webinars.
• Regularly update clients on new features.
• Manage stress in fast-paced environments.

Requirements

• 5+ years in a customer-facing role, preferably in account management.
• Proven track record of maintaining client relationships.
• Strong understanding of cloud-based software.
• Excellent communication skills.
• Proactive and empathetic client service approach.
• Ability to work collaboratively with teams.
• Willingness to travel occasionally for client meetings.

Benefits

• Competitive salary, commission, and bonus structure.
• Comprehensive benefits package including health insurance.
• Generous PTO policy.
• A culture that values diversity and inclusion.
• Continuous learning and development opportunities.
• Supportive working environment with career growth opportunities.