Account Manager - Remote

Overview

The Account Manager is responsible for supporting the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations.

In Short

• Work directly with Employer Groups and Health Plan Leadership to resolve issues and ensure member satisfaction.
• Collaborate with account executives to build business cases for client-facing initiatives.
• Facilitate regular meetings with Employer Groups to build relationships and promote product opportunities.
• Support client audits and assist with client presentations.
• Document interactions with assigned accounts in Salesforce CRM.
• Manage multiple, complex projects and strategies under pressure.
• Develop effective selling messages and presentations.
• Ensure understanding of client's challenges and priorities.
• Assist Employer Group retention through proactive issue resolution.
• Work effectively in a matrixed team environment.

Requirements

• Bachelor's Degree in business or related field.
• 2 years of Client Service/Account Management experience.
• Strong interpersonal skills for effective collaboration.
• Ability to prioritize compliance and business goals.
• Strong attention to detail.
• Ability to travel up to 30% of the time.
• Experience in Healthcare or PBM industry preferred.
• Prior pharmacy technician experience is a plus.

Benefits

• Competitive salary based on experience.
• Opportunities for career advancement.
• Dynamic work environment.
• Comprehensive benefits package.
• Supportive team-oriented culture.