Account Manager - Remote

Overview

The Account Manager is responsible for managing and building relationships with clients, ensuring customer satisfaction, and driving revenue growth.

In Short

• Understand client needs, challenges, and goals to build and maintain strong, long-term relationships.
• Identify new business opportunities within existing accounts and actively pursue potential clients across various industries.
• Collaborate with the engineering team to deliver services that meet or exceed client expectations and lead to project success.
• Conduct regular meetings with clients to ensure high satisfaction, monitor project progress, address concerns, and gather feedback.
• Prepare and present proposals, contracts, and estimates to align company goals with client needs.
• Accurately record client interactions and sales activities in the CRM system.
• Monitor market trends and competitor activities to identify opportunities for company growth and improvement.
• Have a solid understanding of the technologies and services offered by ITK.

Requirements

• Genuine desire to build and maintain client relationships with strong interpersonal skills.
• Experience in client-facing roles within the technology industry.
• Strong understanding of software development and engineering services, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Entry-level applicants are welcome; experience in account management or business development is preferred but not required.

Benefits

• Excellent communication and presentation skills.
• Able to work independently as well as collaboratively as part of a team, with strong organizational and time management skills.
• Understanding of engineering services, particularly in the automotive and industrial sectors.
• Proficiency in CRM software and Microsoft Office Suite.
• High proficiency in verbal and written communication skills in Japanese; English proficiency is a plus.