CS Key Account Advisor (Vietnamese Speaking) - Remote

Overview

As a Key Account Advisor you manage a portfolio of Booksy's High Value customers to ensure a smooth onboarding experience, ongoing support, and active engagement with the platform. You are focused on maintaining high levels of revenue retention, generating business opportunities and strengthening the relationship with our customers.

In Short

• Provides exceptional customer support across multiple channels to High Value Providers
• Efficiently and promptly resolves incoming inquiries and concerns.
• Conducts the onboarding of Providers to increase the number of online bookings on their profiles during the onboarding period.
• Educates providers on the functions of Booksy.
• Outbound contacts focused on customer and revenue retention.
• Delivers a seamless and positive customer experience.
• Identify expansion opportunities (upselling/cross-selling) by aligning our product roadmap with the specific economic trends of the Vietnamese market.
• Plays an integral role in generating new sales that turn into lasting relationships.
• Attends meetings with potential High Value Providers according to business needs.
• Collaborate with Marketing to ensure localized collateral reflects the tone and values of the Vietnamese business community.

Requirements

• Native or bilingual proficiency in Vietnamese and professional fluency in English is required.

Benefits

• Compensation: $24.95 hourly + bonus