Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at BlueConic, you will guide enterprise customers through their journey with our Customer Data Platform, ensuring successful onboarding and ongoing support to drive value-focused utilization.

In Short

• Guide Enterprise customers through onboarding and initial use case setup.
• Understand customer goals to inform success planning and account strategy.
• Drive solution adoption by providing best practices and diagnosing barriers.
• Build relationships characterized by expertise and empathy with stakeholders.
• Provide ongoing use case support and manage key stakeholder relationships.
• Create content and present business reviews highlighting customer use cases.
• Identify risks to renewals and collaborate to develop success plans.
• Identify upsell and cross-sell opportunities with Account Management.
• Manage multiple ongoing projects at varying stages.
• Solicit customer feedback on product features and capabilities.

Requirements

• 5+ years in a customer-facing role, ideally with marketers and SaaS platforms.
• Fluency in English and Spanish (verbal and written).
• Experience guiding customers in defining use cases and strategic discussions.
• Exposure to front end development concepts (HTML, CSS, JavaScript).
• Hands-on experience with customer data platforms and digital analytics.
• Proven leadership in customer partnerships.
• Excellent written and oral communication skills.
• Ability to manage multiple projects without falling behind.
• Passion and eagerness to learn.
• Proficiency with marketing technologies and adaptability to new software.

Benefits

• Help build and support a leading martech product.
• Opportunities for career advancement.
• Empower brands to achieve their marketing goals.
• Be part of a remote-first, growing team.
• Thrive in a multi-cultural, values-driven work culture.