Account Manager - Remote

Overview

As an Account Manager at BlueConic, you will quarterback and own the creation of value for your customers across the Customer Lifecycle, employing a consultative and strategic approach to drive clear value and manage customer relationships.

In Short

• Maintain a customer-first attitude focused on driving sustainable long-term value and retention.
• Collaborate with customers to refine their Experiences strategy.
• Hold effective monthly calls and QBRs throughout the customer’s lifetime.
• Manage and own the renewal process for timely renewals.
• Build success plans to guide customers on using the BlueConic Experiences platform.
• Support customers with mid-cycle contractual negotiations and billing queries.
• Establish and nurture key stakeholder relationships across customer organizations.
• Manage internal communications for high-quality value creation.

Requirements

• 2+ years of account management and/or customer success experience.
• Clear and articulate communication skills.
• Understanding of Enterprise organization structures and contracting processes.
• High marketing strategy IQ.
• Customer obsession with a passion for first-party data strategy.
• Proficiency in marketing or data technologies.
• Strong problem-solving skills.
• Determination and strong work ethic.
• Ability to collaborate cross-departmentally.
• Adaptability to thrive in a rapidly growing company.

Benefits

• Help build and support the best martech product.
• Opportunities for career advancement.
• Empower big name brands to achieve marketing goals.
• Be part of a growing, remote-first team.
• Thrive in a multi-cultural environment with a values-driven work culture.