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Associate Customer Support Engineer - Remote

Posted 18 weeks ago
Customer Service
Full Time
Worldwide

Overview

As an Associate Customer Support Engineer at BlueConic, you will be the first line of support for customers, helping them successfully use the BlueConic platform by troubleshooting issues and ensuring SLAs are met.

In Short

  • Respond to customer tickets and troubleshoot issues.
  • Collaborate with Customer Success Managers for insights.
  • Provide first-tier support and manage ticket resolution.
  • Utilize the ticketing system for detailed record-keeping.
  • Stay updated on product releases and features.
  • Assist in process and workflow implementation.
  • Engage actively in team meetings.

Requirements

  • 2+ years in a technical support role.
  • Experience with customer data platforms and marketing technologies.
  • Frontend development experience (HTML, CSS, JavaScript).
  • Strong written and verbal communication skills.
  • Exceptional organizational skills and attention to detail.
  • Eagerness to learn and contribute to team growth.

Benefits

  • Opportunity to build and support a leading martech product.
  • Career advancement opportunities.
  • Empower brands to achieve marketing goals.
  • Be part of a remote-first, multicultural team.
  • Work in a values-driven culture fostering inclusion.
BlueConic logo

BlueConic

BlueConic is a rapidly growing international start-up that specializes in marketing technology, providing an innovative operating system that empowers marketers to leverage customer data effectively. With a mission to blend creativity with data and performance with agility, BlueConic transforms the relationship between brands and consumers. The company serves over 500 businesses globally, including notable names like Forbes and Heineken, and fosters a diverse and inclusive work culture that encourages collaboration and growth. BlueConic is committed to building a supportive environment where employees can thrive and make a significant impact in the industry.

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