Associate Customer Support Engineer - Remote

Overview

As an Associate Customer Support Engineer at BlueConic, you will be the first line of support for customers, helping them successfully use the BlueConic platform by troubleshooting issues and ensuring SLAs are met.

In Short

• Respond to customer tickets and troubleshoot issues.
• Collaborate with Customer Success Managers for insights.
• Provide first-tier support and manage ticket resolution.
• Utilize the ticketing system for detailed record-keeping.
• Stay updated on product releases and features.
• Assist in process and workflow implementation.
• Engage actively in team meetings.

Requirements

• 2+ years in a technical support role.
• Experience with customer data platforms and marketing technologies.
• Frontend development experience (HTML, CSS, JavaScript).
• Strong written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Eagerness to learn and contribute to team growth.

Benefits

• Opportunity to build and support a leading martech product.
• Career advancement opportunities.
• Empower brands to achieve marketing goals.
• Be part of a remote-first, multicultural team.
• Work in a values-driven culture fostering inclusion.