Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at BILL, you will deliver exceptional assistance to internal teams, customers, and partners by swiftly resolving technical issues, bridging the gap between customers, Product, and Engineering.

In Short

• 5+ years of technical experience in a complex software environment.
• Strong communication, troubleshooting, and analytical skills.
• Understanding of Fintech suite and accounting software integration.
• Experience with ticket management systems like Jira, Salesforce, or Zendesk.
• Ability to develop and document Standard Operating Procedures.
• High self-motivation and ability to learn multiple technologies.
• Thrive in high-pressure environments while resolving technical issues.
• Knowledge of BILL platform and accounting software is preferred.
• Proficiency in SQL is a plus.
• Project management experience is a plus.

Requirements

• 5+ years of technical experience supporting customers or partners.
• Strong executive communication and analytical skills.
• Understanding of SMB focused Fintech suite and accounting software.
• Experience with ticket management systems.
• Ability to navigate a quality roadmap and demonstrate ownership.
• Experience in creating and implementing new tools and processes.
• Ability to develop and document Standard Operating Procedures.
• High self-motivation and ability to learn with little supervision.
• Thrive in fast-paced environments.

Benefits

• 100% paid employee health, dental, and vision plans.
• HSA & FSA accounts.
• Life Insurance and disability coverage.
• Flexible time off and wellness days.
• Employee Stock Purchase Program.
• Wellness & Fitness initiatives.
• Employee recognition and referral programs.
• Competitive benefits package.