Regional Account Manager - Remote

Overview

The Regional Account Manager is responsible for the commercial relationship between Biffa and its major clients in Scotland. The role will cover growth and development of the portfolio of customers, financially and sustainably, contractual negotiations, meeting the relevant KPI’s and SLA’s, compliance, customer satisfaction and retention and adherence to health & safety.

In Short

• Ensure all portfolios have account plans set up for the year.
• Retention of Major clients through positive relationships.
• Lead all Tender processes and facilitate professional responses.
• Identify new development opportunities for profitable growth.
• Conduct regular customer review meetings.
• Prepare and present monthly reporting information using Power BI.
• Conduct regular site and waste audits.
• Support customers with staff training in waste management.
• Prepare and negotiate contractual agreements.
• Assist local depots and customer service teams to resolve issues.

Requirements

• 3 years’ experience maintaining and developing customer relationships.
• Confident using business software and Microsoft Office Suite.
• Well organised with excellent attention to detail.
• Strong financial awareness with understanding of profit modelling.
• Charismatic and confident with the ability to influence.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement in sustainability initiatives.
• Supportive team culture.
• Career development opportunities.
• Diversity and equality championed in the workplace.