Technical Service Specialist - Remote

Overview

Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, we’ve raised over $160M in venture capital and we have grown tremendously each year since launch. In addition to maintaining hypergrowth with our current product line, Bevi is heavily investing in new product development.

We are seeking a full time Technical Services Specialist to join our best-in-class Technical Services Team. In this role, you will use your independent judgment as an expert troubleshooter, coach, and diagnostician with regard to Bevi machines. You will serve both our Direct and Partner customers via phone and email helping to ensure our machines are running at peak performance. You have a passion for providing customers with an exceptional experience, and you enjoy working with internal stakeholders to provide feedback to help drive process improvements.

Must be willing to work 12pm - 8pm EST 2 days per week.

In Short

• Assess existing troubleshooting processes and provide improvement recommendations.
• Routinely troubleshoot processes related to Bevi machines.
• Provide guidance on installations and preventative maintenance.
• Lead troubleshooting efforts for machines via phone and email.
• Support upsell and inbound inquiries that turn into Sales leads.
• Communicate opportunity areas back to the company.
• Help partners with contract questions and system usage analysis.
• Initiate RMAs for parts processed by Quality Engineers.
• Be the voice of the customer to deliver upon our brand promise.
• Schedule proactive and reactive service calls around the country.

Requirements

• Experience in technical support or customer service.
• Strong communication skills.
• Ability to troubleshoot technical issues independently.
• Familiarity with IoT or related technologies is a plus.
• Willingness to work flexible hours.

Benefits

• Opportunity to work in a growing company.
• Engaging work environment focused on sustainability.
• Training provided for technical troubleshooting.
• Collaborative team culture.