Technical Account Manager, French Government - Remote

Overview

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

In Short

• The Technical Account Manager will manage daily relationships with key Axon clients to establish long-term strategic partnerships.
• You will be the main point of contact for your clients, providing best practices and technical expertise.
• Collaborate with cross-functional teams to provide valuable insights on client needs and challenges.
• Focus on improving client efficiency and trust in their daily processes.
• Hybrid work mode (remote + on-site client interventions), with travel up to 50% of the time.
• Master Axon's technologies/products, including Axon Evidence Local and body cameras.
• Utilize excellent communication skills for effective presentations and discussions.
• Provide level 2 technical support and maintain internal deployment records.
• Assist third-party integrators in software maintenance and updates.
• Develop key relationships with Axon partners to resolve issues and successfully deploy products.

Requirements

• French nationality required for working with sensitive government data.
• 5+ years of IT experience, particularly in technical support or IT deployment.
• Substantial experience with large public or private accounts.
• Proven experience in client relationship management and technical project management.
• Knowledge of ITIL processes and change management.
• Experience in creating and maintaining software images.
• Strong analytical, strategic, and problem-solving skills.
• Excellent interpersonal and communication skills.

Benefits

• Opportunity to work in a mission-driven company.
• Dynamic and fast-paced work environment.
• Possibility to influence product development with client feedback.
• Support for professional growth and development.
• Inclusive workplace culture valuing diversity.