Technical Consultant - Remote

Overview

The role of the Support Analyst is hands-on and involves working as part of a team to assist our publishers and advertisers in the use of our bespoke interface and related systems, and to ensure that we provide high quality customer service. This responsible post will provide high-level Technical Support, testing and administration ensuring smooth maintenance of client accounts. The successful candidate will have an interest in digital marketing and possesses strong communication and customer service skills.

In Short

• Deal with tickets raised via our internal ticketing system
• Providing a high level of Technical Application Support to internal colleagues, publishers and advertisers via email, phone and a ticketing system
• Identifying technical issues/bugs and escalating as appropriate
• Administration of a knowledge base used internally and externally
• Testing of new developments and features
• Acting as an intermediary between Account Managers and Developers
• Provide high level training to internal colleagues

Requirements

• Experience of working in a customer service role
• Problem solving skills
• Ability to understand web languages such as HTML, ActionScript and JavaScript
• Understands the importance of processes and procedures and the application of these
• Ability to meet attendance standards and establish effective working relationships
• Knowledge on writing MySQL queries is highly desirable

Benefits

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance.
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities.
• Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
• Welfare: We offer health and dental insurance that is eligible to the employee, partner and kids at no salary discount.
• Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally.
• Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs.
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.