Account Manager - Remote

Overview

Avela is a Nobel Prize winning platform for families to navigate their child’s educational journey. Parents can find, apply, register, and pay for school and programs for their children, all from a common application system with saved profiles. Avela also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students. We’re like “OpenTable for Education” or “Mindbody for Schools.”

In Short

• Manage a portfolio of customer accounts
• Renew customer accounts
• Handle upsells and additional orders and expansions for existing customers
• Work with district leaders on Avela implementation
• Have a deep understanding of the Avela product suite
• Closely track and manage account data
• Keep and maintain data in a CRM for renewals reporting and projections
• Meet with school and district administrators on account check ins
• Collaborate with Program Managers on account implementation

Requirements

• A minimum of three (3) years of experience with an EdTech firm, selling to school districts or similar public sector institutions.
• Demonstrated performance of consistently meeting or exceeding revenue / retention goals
• Proficiency and willingness to use/update CRM and sales management tools, HubSpot preferred
• Strong understanding of sales KPIs/metrics, sales operations, and full funnel management.
• Excellent communication, negotiation, and presentation skills, with the ability to articulate complex ideas clearly and persuasively.
• Entrepreneurial spirit and drive; Extraordinary comfort with ambiguity
• Legal ability to work in the US without Visa sponsorship

Benefits

• Significant equity
• Flexible work policies
• Unlimited vacation
• Home office stipend or WeWork membership
• 401(k) program
• Flexible Savings Account (FSA)
• Dependent Care Saving Plan (DCFSA)
• Commuter Benefits
• Life Insurance by Guardian (covered 100%)
• Platinum Medical Plan by UnitedHealthcare (Employees 100%, Dependents 40%)
• Platinum Dental Plan by Guardian Health (Employees 100%, Dependents 40%)
• Platinum Vision Plan by Guardian Health (Employees 100%, Dependents 40%)