Field Service Agent - Remote

Overview

As a Service Agent at AUTODOC PRO, you play a crucial role in the success of workshops in your area. You are the personal link between our platform and the workshops that rely on you. From managing returns to maintaining long-term customer relationships, you are responsible for ensuring that each workshop receives professional and personal support while using the AUTODOC PRO platform.

This is not just a job - it is an opportunity to be part of a company that is redefining the automotive aftermarket.

In Short

• You visit workshops in your region to clarify basic questions about the AUTODOC PRO platform.
• You manage product returns by receiving spare parts and organizing the process efficiently.
• You are the point of contact for workshops when they need support and collaborate with our contact center as needed.
• You inform workshops about new features, products, and promotions to keep them updated.
• You log important details in our system after each visit to perfect customer support.

Requirements

• A friendly and helpful personality that builds good customer relationships.
• Proficient in using apps and online tools.
• A valid Class B driving license and willingness to travel on-site.
• Fluent in German and excellent communication skills.
• The ability to solve problems and a proactive approach to challenges.
• Previous experience in customer service or a similar role is advantageous.

Benefits

• Be independent and work directly with customers.
• You will receive a company car, a fuel card, and full support from the team.
• Become part of a rapidly expanding company in the automotive industry.
• 30 vacation days and 1 additional day off on your birthday
  Flexible working hours and remote work.
• Mental Wellbeing Program – the option of free psychological counseling for you and your family members.
• A fast-growing international company with stable employment relationships.
• Team events, company parties, and employee discounts of up to 75% on travel, technology, fashion, and more.
• AUTODOC company discount (€1,080 per year) to order parts for personal use at significantly reduced prices.
• Opportunities for advancement, further training (over 650 courses on soft and hard skills on our e-learning platform), and coaching.