Sales Admin & Client Success Coordinator - Remote

Overview

As a Sales Admin & Client Success Coordinator, you will be the primary point of contact for new customers post-sale, ensuring a smooth onboarding experience and ongoing support on our iGaming email/CRM platform.

In Short

• Manage onboarding and implementation for new clients.
• Respond to customer inquiries via Slack and email.
• Triage issues and coordinate with engineering for resolutions.
• Maintain CRM records and track client interactions.
• Create and update onboarding documentation and playbooks.
• Support product demos and training sessions.
• Collaborate with internal teams to facilitate client activation.
• Ensure a customer-centric approach in all communications.
• Document recurring client themes for process improvement.
• Work within regulated environments with high discretion.

Requirements

• 2–4+ years in Client Success or Sales Admin for SaaS products.
• Strong written and verbal communication skills.
• Proficiency in tools like Slack, Google Workspace, and CRM software.
• Excellent task management and follow-up abilities.
• Comfort with regulated contexts and high discretion.

Benefits

• Opportunity to work in a dynamic iGaming environment.
• Collaborative team culture.
• Professional development opportunities.
• Flexible working arrangements.
• Exposure to cutting-edge CRM and email marketing technologies.