Strategic Customer Success Manager - Americas (PST) - Remote

Overview

This role is focused on improving customer experience and product adoption for Ashby's biggest clients in the Americas, specifically in the PST time zone.

In Short

• Guide Ashby's largest customers to enhance product adoption and customer health.
• Become a product and domain expert to assist customers in utilizing Ashby effectively.
• Support implementation and adoption of complex technologies in a B2B SaaS environment.
• Work closely with cross-functional teams including Sales, Marketing, and Product.
• Communicate clearly with diverse stakeholders, from executives to new users.
• Provide deep insights into customer needs and advocate for them internally.
• Teach and consult on product usage and business outcomes.
• Maintain detailed operations and timely follow-ups.
• Utilize tools and technology to maximize efficiency.
• Continuously seek improvements through data analysis.

Requirements

• At least five years of customer success experience in B2B SaaS.
• Experience managing enterprise-level customers.
• Ability to communicate complex concepts simply.
• Strong listening skills to understand customer needs.
• Detail-oriented with a focus on internal operations.
• Adept at navigating customer relationships and providing tailored solutions.
• Experience in a fast-paced, dynamic work environment.

Benefits

• Emphasis on high-quality work with unlimited PTO.
• 10-year exercise window for stock options.
• Generous equipment and software budget.
• $100/month education budget.
• Top-notch health insurance for employees and dependents.
• 401k match for US employees.
• Twelve weeks of fully paid family leave in the US.