Knowledge Manager - Americas - Remote

Overview

The Knowledge Manager will lead the charge on our internal knowledge base and self-service support strategy, transforming how customers and internal teams access the knowledge they need to succeed.

In Short

• Design and maintain self-service support workflows.
• Develop scalable processes for content creation and governance.
• Collaborate with Support, Product, and Marketing teams.
• Own and evolve the internal knowledge base.
• Advocate for knowledge sharing across the company.

Requirements

• Multiple years of technical writing and documentation management experience.
• Experience in managing internal or external help articles.
• Strategic oversight in building documentation strategies.
• Proven track record of cross-functional collaboration.
• Ability to identify bottlenecks and implement process improvements.

Benefits

• Time to do things the right way, emphasizing high-quality work.
• Competitive compensation offered.
• Unlimited PTO with four weeks recommended.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment and education budget.