Renewal Manager for Startups - Americas - Remote

Overview

The Renewal Manager for Startups will support revenue function and customer satisfaction by managing annual customer renewals and subscriptions while collaborating with various internal teams.

In Short

• Manage annual renewals and month-to-month subscriptions for startup accounts.
• Guide customers through the renewal process with empathy and expertise.
• Build and maintain trust with customers, addressing concerns proactively.
• Handle day-to-day administrative tasks, including customer outreach and CRM maintenance.
• Navigate pricing and negotiation discussions effectively.
• Identify opportunities to support high-growth accounts.
• Work closely with Sales and Customer Success teams.
• Ensure maximum value is delivered to customers.
• Display adaptability and solutions-oriented mindset.
• Maintain a detail-oriented approach to managing accounts.

Requirements

• Strong background in sales, customer success, and renewal management.
• Proven ability to drive contract renewals.
• Excellent communication skills over phone and email.
• Experience with CRM systems.
• Ability to work autonomously and manage time effectively.
• Experience in dynamic and fast-paced environments.
• Ability to devise creative solutions for complex situations.
• Empathy and understanding towards customer needs.
• Strong negotiation skills.
• Detail-oriented with a focus on accuracy.

Benefits

• Competitive salary and equity.
• Unlimited PTO with recommended four weeks per year.
• 12 weeks of fully paid family leave in the US.
• Generous equipment and software budget.
• $100/month education budget.
• Top-notch health insurance for you and your dependents.
• Opportunity to work with a talented and passionate team.
• 10-year exercise window for stock options.
• Environment focused on employee happiness and growth.
• Commitment to diversity and inclusion in the workforce.