Renewal Manager, High Touch - Americas - Remote

Overview

As a Renewal Manager at Ashby, you will support our revenue function and customer satisfaction by managing renewals and complex contract questions for high touch accounts.

In Short

• Manage customer renewals for high touch accounts with 100-500 employees.
• Collaborate with internal teams including Customer Success, Sales, and Product.
• Negotiate complex contracts with a focus on product value.
• Enhance customer experiences at the time of renewal.
• Maintain trust and address customer concerns proactively.
• Handle administrative tasks like customer outreach and CRM maintenance.
• Communicate contract terms clearly to customers.
• Drive customer retention and satisfaction through strong relationships.
• Embrace product knowledge to assist customers effectively.
• Work autonomously while being accountable for your time.

Requirements

• Experience in sales, customer success, and renewal management.
• Ability to find creative solutions for complex situations.
• Detail-oriented with strong fact-checking skills.
• Excellent communication skills, both written and verbal.
• Proven adaptability in dynamic environments.
• Strong collaborative skills across functional teams.
• Empathy and respect in customer interactions.
• Ability to manage a flexible schedule with accountability.

Benefits

• Competitive salary and equity.
• Opportunity to work with a talented team.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• Generous budget for equipment and software.
• $100/month education budget.
• Top-notch health insurance for US employees and dependents.