Renewals Manager - North America - Remote

Overview

A motivated and detail-oriented Renewals Manager is needed to manage the subscription renewal process, ensuring customer retention and identifying upsell opportunities.

In Short

• Manage the end-to-end renewal process for assigned accounts.
• Build strong relationships with customers to address churn risks.
• Support upsell and cross-sell initiatives.
• Collaborate with Sales, Customer Success, and Product teams.
• Maintain accurate records in CRM systems.
• Meet or exceed renewal rate and revenue targets.
• Assist in resolving customer inquiries impacting renewals.

Requirements

• 3+ years in renewals, account management, or customer success.
• Strong interpersonal and communication skills.
• Ability to analyze data and metrics.
• Familiarity with CRM systems like Salesforce.
• Detail-oriented with excellent time management skills.
• Experience in upselling or negotiating contracts is a plus.
• Bachelor’s degree in business, marketing, or related field.

Benefits

• Work from home with a global remote-first community.
• Flexible PTO and Quarterly Volunteer Days.
• Equity Participation.
• 100% employer-covered medical, dental, and vision options.
• Additional insurance benefits like pet insurance.
• Learning & Development Opportunities.
• Paid Parental Leave.