APAC Support Manager - Remote

Overview

This role involves leading the Support team in the APAC region, focusing on customer experience and operational excellence.

In Short

• Lead a team of Support Specialists in APAC.
• Shape support operations in an emerging region.
• Collaborate with other Support leaders and teams.
• Resolve escalated customer issues effectively.
• Monitor key performance indicators for support.
• Foster a positive team environment.
• Drive professional growth within the team.
• Stay current with industry trends.
• Build effective support strategies.
• Advocate for customers and team members.

Requirements

• Proven track record in support leadership.
• Systematic thinking and process improvement skills.
• Deep understanding of B2B customer needs.
• Strong technical background with software products.
• Ability to resolve complex technical issues.
• Analytical skills for data-driven decision making.
• Familiarity with support organizations and KPIs.

Benefits

• Emphasis on high-quality work.
• Competitive compensation.
• 10-year exercise window for stock options.
• Unlimited PTO with recommended four weeks.
• Generous budget for equipment and software.
• $100/month education budget.