Renewal Manager - Remote

Overview

Arrow’s Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world’s leading technology manufacturers and their channel partners that serve commercial and government markets.

In Short

• Manage the end-to-end renewal process for software subscriptions.
• Develop and implement strategies to maximize customer retention and renewal rates.
• Identify and execute upsell and cross-sell opportunities to increase customer value.
• Collaborate with sales, customer success, partners, and support teams to ensure seamless renewal experiences across the EMEA region.
• Analyze renewal data to identify trends and opportunities for improvement.
• Communicate directly with customers to understand their needs and address any concerns related to renewals.
• Prepare and present renewal forecasts and reports to senior management.
• Maintain accurate records of renewal activities and customer interactions.

Requirements

• Bachelor’s degree in business, Marketing, or a related field.
• At least 3+ years proven experience in renewal management, preferably in the software industry working for a vendor.
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Excellent communication and interpersonal skills.
• Strong proficiency in English is a requirement.
• Ability to work collaboratively in a team environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Experience in upselling and cross-selling within a subscription-based model is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• A dynamic, inclusive work environment with a focus on innovation and collaboration.