Customer Success Engineer - Remote

Overview

ArmorCode is on a mission to supercharge security teams with a new independent governance approach to reduce risk and burn down critical security technical debt. With its AI-powered ASPM Platform, driven by over 15 billion findings from over 260 ecosystem integrations, ArmorCode delivers a single, unbiased view of your risk across applications, infrastructure, containers, and cloud. ArmorCode unifies and normalizes findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower users to easily remediate issues. ArmorCode delivers unified visibility, AI-enhanced prioritization, remediation and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively.

In Short

• Onboard new customers and ensure successful adoption of the ArmorCode platform.
• Act as a trusted advisor to customers and internal teams.
• Drive product adoption and provide insights into customer progress.
• Maintain up-to-date customer data and ensure data hygiene.
• Deliver exceptional customer experience through proactive communication.
• Liaise between product management, engineering, and customers.
• Drive training initiatives and maintain training records.
• Support technical implementation tasks for new customers.
• Collaborate with cross-functional teams to meet customer needs.
• Identify risks and build plans to address potential issues.

Requirements

• 5+ years of experience in Technical Support or similar roles.
• Knowledge of Customer Success functions.
• Experience with SaaS, preferably in a Security Software Company.
• Experience with Python Scripting and APIs.
• Knowledge of Single Sign-on (SSO), OKTA, etc.
• Experience in technical troubleshooting.
• Bachelor's degree in computer science or related field is a plus.
• CISSP, CISM, OSCP, PMP certifications are a plus.

Benefits

• Career growth opportunities with promotion from within.
• Flexible hours and remote work options for work-life balance.
• Collaborative and inclusive workplace culture.
• Employee recognition programs.
• Competitive salaries and performance-based bonuses.
• Comprehensive benefits package including health insurance.
• Commitment to diversity and inclusion.