Customer Success Manager - Remote

Overview

ArmorCode is on a mission to supercharge security teams with a new independent governance approach to reduce risk and burn down critical security technical debt. With its AI-powered ASPM Platform, driven by over 15 billion findings from over 260 ecosystem integrations, ArmorCode delivers a single, unbiased view of your risk across applications, infrastructure, containers, and cloud. ArmorCode unifies and normalizes findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower users to easily remediate issues. ArmorCode delivers unified visibility, AI-enhanced prioritization, remediation and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively.

In Short

• Maintain post-sales relationships with stakeholders at all levels within customer organizations.
• Direct responsibility for deployment, adoption, and expansion.
• Possess deep product knowledge and align product capabilities with customer objectives.
• Act as a trusted advisor with substantial knowledge in AppSec and vulnerability management.
• Develop and implement a customer success strategy that supports the company’s business objectives.
• Facilitate effective communication between the customer and the internal team.
• Monitor and maintain data hygiene across platforms.
• Engage consistently with customers throughout their journey.
• Coordinate and conduct onsite customer visits at least quarterly.
• Collaborate across departments for customer advocacy.

Requirements

• A total of 5-8 years of experience in a Customer Success Role within security SaaS companies.
• Strong knowledge in the AppSec and vulnerability management domain.
• Knowledge of cybersecurity, particularly in application security and vulnerability management tools.
• A good understanding of developer and DevOps ecosystems and practices.
• Solid verbal and written communication skills, organizational skills, attention to detail, and strong sales acumen.
• Willingness to travel up to 20% of the time.
• A BS degree in Computer Science, Cybersecurity, Information Systems, or a related field is preferred.
• Certification in Project Management and Cybersecurity is advantageous.

Benefits

• Career Growth Opportunities.
• Work-Life Balance with flexible hours and remote work options.
• Collaborative Environment.
• Employee Recognition programs.
• Competitive Compensation.
• Comprehensive Benefits package.
• Diversity and Inclusion commitment.